Refund and cancellation policy

Cancel future renewal

Go to My profile → Membership & billing → Manage or cancel subscription. Cancellation stops the next automatic renewal and normally keeps Plus available through the end of the paid billing period.

Deleting or hiding a profile does not itself cancel a subscription. Cancel billing first, or contact us if you cannot access the account.

Request a refund or billing correction

Use the public contact form, choose “Account or technical help,” and include the account email, charge date, amount, and reason for the request. Do not send card numbers, banking details, passwords, or verification codes.

We review duplicate charges, unauthorized charges, technical billing errors, service-access failures, and other refund requests individually. We may need to verify account ownership and payment details through a secure provider process before changing a subscription or disclosing billing information.

Refund eligibility

Except where law requires otherwise, canceling after a billing period begins does not automatically create a prorated refund, and unused time is not automatically refundable. Approval depends on the facts of the request, payment-provider rules, and applicable law.

Nothing in this policy limits a mandatory cooling-off, withdrawal, refund, charge-dispute, or other consumer right. Refunds that are approved are returned through the original payment method when supported; provider processing time can affect when funds appear.

App-store purchases

If a future subscription is purchased through Apple or Google, that store may control cancellation and refund handling. The purchase screen and receipt identify the seller and applicable process. This web policy does not override store rules or legal rights.