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We’re here to listen.

Send a request to Cullinan Global Innovations, the operator of LumaPair. You can use this form without signing in, including if your account is restricted or inaccessible.

Updated September 10, 2026 · Cullinan Global Innovations

This is not an emergency service. For immediate danger, contact local emergency services. Requests are reviewed by an administrator and are not monitored continuously.

On this page

  1. Send a request
  2. Privacy and account requests
  3. Moderation appeals
  4. Legal notices and content rights

Send a request

Send a request to the LumaPair team

Use your account email if you can. If you have lost access, provide a reachable email and explain that below.

20–4,000 characters. Include relevant dates, profile references, and any previous request reference. Do not include passwords, verification codes, ID documents, banking details, or intimate material.

Your request and reply email are shared with authorized LumaPair administrators to handle this issue, as explained in our Privacy Policy. They are not published to members.

Privacy and account requests

Select “Privacy, access, correction, or deletion” and describe what you want us to do. You can request help accessing, correcting, exporting, or deleting information, withdrawing consent, or exercising another applicable privacy right. An authorized agent should explain their authority.

We may need to verify ownership before disclosing information or changing an account. Providing an email here does not prove ownership. Do not send sensitive identity documents unless a suitable secure verification process has been arranged.

Sending a deletion request does not instantly delete your account. We will respond within the time required by applicable law and explain any relevant retention or exception. You can also edit your profile, pause discovery, or export your data from the signed-in workspace.

Moderation appeals

Select “Moderation appeal”, identify your account, and explain the action you want reviewed and why you believe it was mistaken. Include relevant dates and any existing reference. Do not create another account to work around a restriction. The team will review the available information; a request does not automatically restore access.

Legal notices and content rights

For a legal or content-rights complaint, select the corresponding category, identify the affected material or account, describe the issue and your relationship to it, and supply a reachable reply email. For copyright concerns, identify the work and the material you believe infringes it. Do not upload private documents or prohibited material.

This form is a contact channel, not a claim that we are a registered agent for formal service of legal process or have completed a statutory copyright-agent registration. Any legally required method of service remains available.

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